Technical Support

If you encounter a problem using our product, try to find the answer in the FAQ.

The Online Help System is also available.

If you did not find the solution or you have found a bug please contact us.

Contact technical support team using online form and you will get answer shortly.

Please include following information in the message:

Program name and version
Detailed description of your problem (or bug)
Your operating system type and version
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Please do not send big attachments (log-files etc) unless specially asked to do so.

SITE NEWS

July 7, 2008
SearchMyDiscs 3.7 released. Added support for multiple scans of the same folders (you can select whether you want to refresh a folder's content or to create a new copy of the folder). Added importing folders with the same paths. Now you can create a database of local disks (and removable disks) of all your computers and search files in the database. Updated MSdcRAW.dll for scanning RAW files. Added support for new digital cameras.

May 5, 2008
SearchMyDiscs 3.61 released. Added automatic rotation of photo thumbnails according to EXIF data and FreeDB support for scanning mixed-mode CD disks (data+audio).

October 26, 2007
SearchMyDiscs 3.5 released. Added batch files tagging. Added support for read-only databases. Now you can open databases stored on CD/DVD disks or network servers. Improved Windows Vista compatibility.

August 16, 2007
SearchMyDiscs 3.4 released. Added getting thumbnails from video files (avi, vob, wmv, etc.). Added support for DNG digital photograph raw files. Added ability to include file descriptions to reports. Added saving IPTC comments for digital photographs. Added support for the "descript.ion" files. Added ability to add disk cover images. Added support for removable drives (Zip, Jazz, USB drives, etc.). Added new languages: Swedish, Bulgarian, Brazilian Portuguese.

May 17, 2007
New article: Search photos by EXIF tags

May 10, 2007
SearchMyDiscs 3.3 released. Added support of RAW files (digital photographs). You can watch thumbnails and view some EXIF data. Fixed the issue with wrong file dates. Improved Windows Vista support. Added Portuguese language.

February 15, 2007
SearchMyDiscs 3.2 updated. Fixed the bug with missing folders on scanned disks (in the version 3.1).

January 16, 2007
SearchMyDiscs 3.1 released. Added getting FreeDB descriptions for tracks on audio disks. Added saving user's descriptions on repeated disk scanning. Added file deletion and renaming. Added fast description entering. Fixed the bug with displaying wrong file dates. Optimized working with the catalog. Some bugs fixed. Added new languages: Turkish, Norwegian.

December 1, 2006
Christmas discounts started.
Turkish interface language was added.

September 21, 2006
SearchMyDiscs version 3.0 released! Added disk reports and new report formats. Added new languages: German, Italian, Hungarian, Danish.

August 14, 2006
German and Hungarian interface languages were added.

April 18, 2006
SearchMyDiscs 2.5 released. New features:
- Added TIFF EXIF support.
- Added multi-language support.
- Added French language.

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